Frequently Asked Questions
for Practitioners
MEDThrive™
Questions Frequently Asked by Healthcare Practitioners
If you are a patient seeing a healthcare practitioner, you can purchase our products directly through them. For more information, visit our Patient FAQ page.
If you’re a qualified healthcare practitioner and would like to open an account, you can register online. For more information, see our Practitioner page
If you already have an account, you can place your orders by:
Online: myMEDThrive.com
Phone: 877-359-3007 – Monday–Friday, 8:00 am–5 pm (AZ MST)
Email: [email protected]
If you’re a healthcare practitioner who does not have a MEDThrive account
but would like to open one, you can REGISTER HERE. Processing a new Practitioner account takes 24-48 hours. Once we have notified you that your Practitioner account has been established, you can place your order online through www.myMEDThrive.com, call us at 877-359-3007 or email your order to [email protected].
If you’re a patient or consumer looking to place an order, please contact your healthcare provider or visit our Patient FAQ page for more details.
Many of our products are designed to support treatment plans inclusive of alleviating common side effects that can occur with pharmaceutical medications. Our products are intended to be utilized with the guidance of a qualified professional, who is essential in evaluating patient well-being and overseeing the course of treatment for the patient’s short and long-term health.
Yes, we strongly recommend healthcare practitioners provide patients with easy online access to our products through their website. Nevertheless, it is essential to adhere to our Reseller Terms and Conditions, Minimum Advertised Price Policy, and obtain prior written consent by signing our Authorized Online Seller Agreement. Selling MEDThrive products on third-party platforms like Amazon.com, Ebay, or Walmart.com is strictly forbidden.
For further information on reselling our products online or to submit an application, kindly consult our MEDThrive Reseller Terms and Conditions or reach out to us via email at [email protected]
All our products are manufactured in third-party GMP-certified and FDA registered facilities.
See the MEDThrive Advantage page for additional details.
We offer free shipping on orders over $300 and low $18.00 flat-rate shipping on orders within the US for all orders that are under $300.00. For expedited shipments, prices vary depending on weight and location. Please contact us at 877-359-3007 or [email protected] for more information.
All MEDThrive products are insured for quality, purity, and potency until their expiration date. Unopened, unused, and undamaged items can be returned in their original factory-sealed packaging. To return a product, preauthorization is necessary, and a request for return authorization must be submitted within 15 days of the receipt date. Any claims of shortage or damage must be reported within 7 days of package receipt. The return must reach our warehouse within 14 days of authorization. A 15% processing fee applies to returns. Shipping costs will only be covered if the return is due to our error. Refunds will be processed after we receive and assess your return. Products with expired dates will not be accepted.
If you are tax-exempt, please contact us at 877-359-3007 to discuss the documentation needed to make your account tax-exempt. If your order is placed before these documents are sent in, we unfortunately cannot refund you the applicable sales tax.
The quality of our products relies heavily on the use of pure ingredients from carefully vetted and verified sources. We carefully choose ingredients that are both high in quality and purity, ensuring that they are the best ingredients possible for the intended purpose and bioavailability. We obtain our premium raw materials from reputable industry leaders from all over the world. To guarantee purity and potency, independent ISO-certified laboratories thoroughly test all our ingredients. Our suppliers must meet strict testing and quality standards in order to be included as a MEDThrive supplier.
At MEDThrive it’s our commitment to offer products that are Free From:
⦁ Many common allergens like wheat, eggs, tree nuts, peanuts, soy & sesame
⦁ Gluten
⦁ Artificial colors, flavors, sweeteners & preservatives
⦁ GMOs
⦁ Unnecessary binders & fillers
⦁ Magnesium stearate
⦁ Titanium dioxide
⦁ Trans fats & hydrogenated oils
⦁ Added sugars, high fructose corn syrup & sugar alcohols
⦁ Shellac and other tablet coatings
Products that are gluten-free, vegetarian, hypoallergenic, and/or organic are clearly indicated on the labels when applicable. If you have questions about a particular product, please contact us at 877-359-3007 or email us at [email protected]
Although our constant effort is to acquire organic ingredients, it is frequently challenging to come across some organic ingredients that satisfy our rigorous microbial testing limits. Consequently, every plant-derived ingredient undergoes comprehensive pesticide testing, in addition to the standard examinations for identity, potency, solvent residues, heavy metals, and microbial contamination.
MEDThrive has implemented a stringent standard operating process (SOP) to prevent the contamination of ingredients or finished products with major allergens. This SOP includes guidelines for identifying allergen-containing ingredients, ensuring their segregation during storage and manufacturing, and conducting thorough equipment cleaning after handling allergen-containing materials. Furthermore, we require that all equipment is allergen tested before use in the manufacturing MEDThrive products. We also perform finished product allergen testing routinely as a part of our Quality Program. To prevent cross-contamination, all employees receive required, scheduled training on the safe handling of allergenic materials, products, and finished products.
MEDThrive has a rigorous testing policy:
Our raw materials are tested for identity, potency, purity, and contaminants including microbial contaminants, and heavy metals (including mercury, arsenic, cadmium, and lead). Herbal ingredients are additionally tested for pesticide compounds. Fish oils receive additional testing for oxidation, PCBs and PCB-like compounds, and dioxins. We also test for any specific contaminants known to be potential adulterants to a specific raw material.
Every lot of our finished products undergo testing by third-party ISO-certified and cGMP compliant laboratories to ensure product purity and potency.
If you are a new customer, we kindly request you create an account by visiting our Practitioner Information page in order to access pricing and product information. For existing customers, we are more than happy to offer a wide range of product resources, contact us at 877-359-3007 or by email at [email protected]
You can contact us at 877-359-3007, Monday–Friday from 8:00 am–5 pm (AZ MST), and they will connect you with your dedicated sales representative.
Orders over $2,000 receive 10% off
Orders over $1,000 receive 7% off
Orders over $500 receive 5% off
Orders over $300 receive Free Shipping (US orders)
We do not have order minimums, so practitioners can order what they need when they need it.
Yes, we can help you with formulation, product development, packaging design, and turn-key manufacturing of your custom products. Call us at 877-359-3007 or email [email protected] for more information.
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MEDThrive™
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Call us at 877-359-3009