Healthful Living, LLC (MEDThrive) Privacy Policy
Effective February 2024
Healthful Living, LLC. DBA MEDThrive (“we,” “us,” or “our,”) respects the privacy of our users (“you” or “your”). This privacy policy (“Privacy Policy”) governs the websites we and our affiliates, subsidiaries, and related entities operate. We have written this privacy policy to outline our procedures regarding the gathering, utilization, sharing, transmission, and safekeeping of the personal data obtained from our website. Links to external websites may be found on our website. Please be aware that this Privacy Policy does not extend to any data you disclose on these third-party websites, and we advise you to carefully read and understand their privacy policies.
Collection and Use of Personal Information
You might be asked to provide specific personal information whenever you engage with our organization. MEDThrive and its affiliates may exchange this personal data amongst themselves and utilize it in accordance with this Privacy Policy. While you are not obligated to provide the requested personal information, declining to do so may result in us being unable to offer our products or services to you or address any queries you may have in numerous instances. This Privacy Policy outlines the collection, utilization, and sharing of your information when utilizing our services
What Personal Information We Collect
We collect and retain all data you provide in connection with MEDThrive’s services, whether it be when you establish or update your account and profile, seek products or services, reach out to customer support, or engage in any form of communication with us. Various forms of personal information that we may gather from you include:
• Name
• Email address
• Phone number
• Mailing address
• Credit card or other payment information
• Professional Field
• Clinic/Business Name and Location
• Medical License or Health Professional Certification Number
Additionally, we gather and retain specific forms of data automatically each time you utilize our services, such as details regarding your account usage.
• Username
• Password
• IP address
• Purchase history
• Phone numbers used to call our business
Occasionally, personal information about you may be obtained from external sources. For instance, personal information may be received from the following sources:
• Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain financial services to customers
• Information about your interactions with products and services
• Updated delivery and address information from postal carriers
How We Use Your Personal Information Some examples of how we may use your personal information include:
• The personal data we gather enables us to keep you informed about MEDThrive’s latest product announcements, upcoming sales, and assist in managing customer relationships. If you no longer wish to receive our emails, you have the option to unsubscribe at any time by updating your preferences.
• Your personal information is utilized to provide you with the range of services we offer.
• Additionally, we utilize personal data to aid in the creation, development, operation, delivery, and enhancement of our products, services, as well as for content and advertising purposes.
• We may employ your personal information to send important notifications, such as communications regarding purchases and updates to our terms, conditions, and policies.
• For internal purposes such as auditing, data analysis, and research to enhance MEDThrive’s products, services, and customer communications, we may utilize personal information.
• Your personal information may be used to address your inquiries.
• We use your personal information to fulfill orders for our products and/or services.
• If any payment is due, we may use your personal information to collect and process the payment.
Who Do We Share Your Personal Information With? We may share your information in the following ways:
• Our use of third-party vendors serves various purposes, including sending emails and other communications on our behalf, fulfilling orders, delivering packages, processing payments, and conducting surveys. In order for these vendors to carry out their services, we may share your information with them.
• In order to investigate, prevent, or respond to suspected illegal or fraudulent activity, or to safeguard the safety, rights, or property of ourselves, our users, or others, we may disclose your personal information.
• To comply with the law, we may disclose your personal information to government authorities, such as law enforcement authorities, courts, or regulators.
• If we or any of our affiliates undergo a corporate restructuring, such as a sale, merger, or transfer of assets, your information may be transferred to a third party.
At present, MEDThrive does not engage in the sale of personal information as outlined in the CCPA.
Nevertheless, we do disclose specific categories of personal information to our cookie and tracker providers in accordance with the CCPA.
• Internet/Network activity; and
• Geolocation data
Security of Personal Information
Safeguarding the confidentiality of your personal data is of utmost importance to us. In order to ensure the privacy and security of your information, we implement a combination of physical, technical, and administrative measures. Our security technology is regularly reviewed and tested to stay up-to-date. Furthermore, we provide our staff with training on the significance of confidentiality and upholding the privacy and security of your data. We are dedicated to enforcing strict disciplinary actions to uphold our employees’ responsibilities toward maintaining your privacy.
How Long do we Keep your Personal Information?
We retain your personal information for the duration required to accomplish the objectives stated in this Privacy Policy, as mandated by law (e.g., for tax and accounting purposes), or as otherwise communicated to you. This duration is determined by the nature of the data, the reasons for its collection and processing, and any other relevant legal retention obligations.
What About Cookies?
In order for our systems to identify your browser or device and offer our services to you, we utilize cookies and pixels. A “cookie” refers to a tiny text file that a website can store on your web browser. Its purpose is to gather information about your activities on the site, such as maintaining your online shopping cart and ensuring the security of your account. Additionally, cookies assist us in improving your experience while using our website and provide insights on how to better serve our users. We utilize a combination of first and third-party cookies on our website. First-party cookies are sent by us, while third-party cookies are set by a domain that is distinct from the domain of the website you are currently visiting. These cookies are employed for our advertising and marketing endeavors. In essence, cookies are employed to:
• Facilitate your navigation of our website;
• Monitor the number of visitors on our site;
• Retain your site preferences, such as account logins.
Your California Privacy Rights
Your Rights and Choices
The CCPA grants California consumers with distinct privileges concerning their personal data. This section outlines your CCPA entitlements and explains the process of exercising them.
Right to Know
You are entitled to ask MEDThrive to reveal specific details to you regarding our gathering, utilization, sharing, and any transactions involving your personal data within the last twelve (12) months. You can also ask for a duplicate of the personal data we have gathered about you in the past twelve (12) months. Refer to the “Exercising Your California Privacy Rights” section for guidance on submitting a request for access.
Right to Opt Out of the Sharing and Sale of Personal Information
You are entitled to request MEDThrive to refrain from disclosing or selling your personal information to external parties. You can make this request by contacting us at the email address listed at the bottom of this page.
Right to Deletion
You are entitled to ask MEDThrive to remove any of your personal data that we have gathered and kept, with some exceptions. Upon receiving and verifying your request, we will proceed to erase your personal information from our databases and instruct our service providers to do the same, unless there is a valid exception. Please refer to the “Exercising Your California Privacy Rights” section for guidance on how to submit a deletion request.
Right to Correction
MEDThrive to rectify any incorrect personal information that we have gathered and stored. Upon receiving the updated personal information from you, we will make the necessary updates within our systems. Please refer to the “Exercising Your California Privacy Rights” section for guidance on submitting a request for correction.
Exercising Your California Privacy Rights
To exercise the rights outlined above, kindly submit a verifiable consumer request to us by either calling the number provided or sending a request via the email address provided. We may need you to provide certain personal information to verify your identity, such as your email address, most recent order numbers, etc., or by asking you to submit your request through your customer account if one is available.
[email protected]
877-359-3007
Use of an Authorized Agent
You have the option to appoint an authorized representative, either in writing or through a power of attorney, to submit privacy requests on your behalf in order to exercise your rights. The representative will need to show evidence of your authorization for them to act on your behalf, and we may ask you to confirm your identity directly with us before proceeding with the request.
Non-Discrimination
We commit to upholding your CCPA rights without discrimination. We will not engage in any of the following practices unless allowed by the CCPA: Refuse to provide you with goods or services; Apply varying prices or rates for goods or services, such as offering discounts or incentives, or enforcing penalties; Offer a different standard or quality of goods and services; or Indicate that you might be offered a different price or rate for goods or services or a different standard or quality of goods and services.
Personal Information from Children
Due to the nature of our business, we do not provide services to minors. If we are aware that an individual is under the age of 13, we will not request any personal information from them. Furthermore, we do not knowingly sell personal information of minors.
Changes to this Privacy Policy
Our privacy policy will be updated in accordance with any changes in our business operations. We recommend checking our website regularly to stay informed about any modifications to the policy. This Privacy Policy takes precedence over any prior notices or statements concerning our privacy practices and the associated terms and conditions. To find out when this Privacy Policy was last updated, simply refer to the date displayed at the top of this page.
Contact Us
If you have any questions regarding your privacy or this Privacy Policy, please get in touch with us at:
4980 S. Alma School Rd., Suite 415 Chandler, AZ 85248
[email protected]
877-359-3007
